Customer Success Manager
About The Position
With a people-driven culture rooted in a shared passion for innovation and technology, GeoEdge, a leader in the Ad Security space, is growing!
We’re seeking a motivated Customer Success Manager with an Ad-tech background, ready to make a difference in the fast-growing Ad Security space.
As a Customer Success Manager, you will manage the entire customer life-cycle, act as an advisor for product and strategic decisions, plan, manage and execute communication that directly supports the ongoing success and adoption of the GeoEdge’s SAAS products.
You will provide thought leadership and actionable recommendations to ensure customers take full advantage of the GeoEdge portfolio and product capabilities.
If you believe that building customer/partner relationships is both an art and a science, this is the place for you!
- Establish long-term relationships while developing an understanding of the client’s strategic goals
- Educate and train customers about their setup, new functionalities, best practices, etc.
- Deliver technical presentations and demonstrate how the product meets customer needs
- Understand the customer’s business challenges while functioning as an advisor for “Best Practices” while driving adoption of GeoEdge solutions within your assigned accounts
- Master the current technical knowledge of GeoEdge platform and future product roadmap
- Collaborate with cross-functional GeoEdge teams which consist of GeoEdge sales, engineers, product management, and support staff
- AdTech experience in a Customer Facing role - Must!
- English - mother tongue or native level - Must!
- Ability to travel periodically as the job requires
- Hands-on experience with Customer Success platforms (eg. Totango, SalesForce) - advantage
- A Bachelor's degree
- Please note that we work with US customers, therefore the job requires irregular hours from time to time